Our Customer Satisfaction Guarantee: 30-Day "No Quibble" Policy

At Framorey, our customers' satisfaction is our utmost priority. We want you to be 100% happy with your purchase, and to ensure that, we offer a 30-day "no quibble" guarantee. This means that if you are not completely satisfied with your purchase for any reason, you have the option to return the item within 30 days of purchase.

Conditions for Returns

We understand that circumstances may change, and you may need to return an item. To be eligible for a return, please ensure that the following conditions are met:

1. The item must be returned within 30 days from the date of purchase.
2. The item should be unopened and in its original packaging to qualify for a return.

Customer Responsibility for Return Postage Costs

In the event that you wish to return an item due to a change of perspective or any other reason, please note that the customer will be responsible for covering the return postage costs. We advise using a reliable shipping method with tracking to ensure the safe return of the item.

Damaged Items: How to Proceed

We take quality control very seriously at Framorey, and we understand that sometimes items may arrive damaged. If your item arrives in a damaged condition, please follow these steps:

1. Capture a clear photograph of the damaged item. We require these images for quality control purposes and to raise the issue with our shipping service provider.

2. Contact our customer support team at info@framorey.co.uk as soon as possible, providing the photograph of the damaged item and any relevant order details.

Damaged Item Resolution

Once we receive the photograph of the damaged item, we will initiate the resolution process promptly. There are two possible resolutions in the case of a damaged item:

1. Replacement: If the item is still available in stock, we will immediately dispatch a replacement to you, free of charge.

2. Refund: If the item is no longer available or if you prefer a refund, we will process the refund to your original payment method once the damage is confirmed.

Contact Us for Return Queries

For any questions or concerns related to returns or the 30-day "no quibble" guarantee, please don't hesitate to contact our customer support team at info@framorey.co.uk. We are here to assist you and ensure that your shopping experience with Framorey is as enjoyable and hassle-free as possible.